Frequently Asked Questions
Artist Questions | Shop Questions
Q. What tools do you use?
WATERCOLORS: Reeves / Winsor & Newton
INKS: Art spectrum / Winsor & Newton
WATERCOLOR PAPER: Canson / Arches Cold Press/ Bockingford
TABLET: Wacom intous 5
PROGRAMS: Photoshop / Paint Tool Sai
Q. Can I use your art for -- ?
Feel free to use my art for any personal uses. Anything that doesn't generate profit is fine with me; such as icons, avatars, wallpapers, banners, etc.
You don't need to ask for permission in this case. However a link or credit back to me would be great.
Q. Can I commission you?
You may email me at firstname.lastname@example.org to discuss any commission/project work.
Q. How did you get into art?
I had picked up my first manga by CLAMP at the school library back in middle school. And from then on I had aspired to be able to draw "pretty pictures with stories". I started out mimicking a few of my favorite artists and started branching off from there. I loved traditional medium as I could feel what I was drawing. I started with color pencils and then tried out watercolors as an alternative to Copic markers (which I could not afford). To this day watercolor still captures my heart! It is such a versatile media to work with, and I am still learning every time.
Q. What events/conventions will you be at this year?
Please visit my events page to view my list for the year!
SHOP questions: SHIPPING & HANDLING
Q. Where do you ship to?
I can ship to anywhere in the world!
Q. How long will my order take to arrive?
Most orders will be dispatched once a week after an order is placed.
Domestic orders within Australia take 3 to 10 business days to arrive.
International shipping delivery times may vary between 3 to 10 weeks.
If you require faster shipping, please purchase tracking along with your order. (5-10 business days)
Q. How much is shipping?
To find out shipping; just place the items you're after into the shopping cart and checkout. You'll be able to see how much total shipping is before paying.
Q. Returns and exchange policy?
Strictly no returns or exchanges are allowed.
Q. I haven't received my order yet.
Please don't hesitate to send me an email if:
For domestic orders within Australia: If it has been more than 2-3 weeks since your order has been shipped.
For international orders outside Australia: If it has been more than 10 weeks since your order has been shipped.
Q. Does my order come with tracking?
Tracking does not automatically come with your order, so if you wish to have tracking please select it during checkout.
Q. How do you ship your prints / books?
I pack prints and books with sturdy backing and flat boxes so that they will not be damaged during shipping!
Large prints also are packed flat with sturdy cardboard instead of rolled in a tube.
Q. I made a mistake on my order!
As long as I haven't shipped out the order you may contact me to have the mistake fixed! However once it has been shipped out, unfortunately I cannot do anything and its out of my hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!
Q. My order came damaged / I received the wrong item!
Please contact me as soon as possible! I will do my best to fix any problems.