Frequently Asked Questions

 
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ARTIST QUESTIONS

Q. What tools do you use?

  • For traditional paintings:

  • WATERCOLORS: Reeves / Winsor & Newton

  • INKS: Art spectrum / Winsor & Newton

  • WATERCOLOR PAPER: Canson / Arches Cold Press/ Bockingford

  • For digital art:

  • TABLET: Wacom intous 5 / PROGRAMS: Photoshop / Paint Tool Sai

Q. Can I use your art for -- ?

  • Feel free to use my art for any personal uses. Anything that doesn't generate profit is fine with me; such as icons, avatars, wallpapers, banners, etc.
    You don't need to ask for permission in this case. However a link or credit back to me would be great.

Q. Can I commission you?

  • You may email me at cherriuki@gmail.com to discuss any commission/project work.

Q. How did you get into art?

  • I had picked up my first manga by CLAMP at the school library back in middle school. And from then on I had aspired to be able to draw "pretty pictures with stories". I started out mimicking a few of my favorite artists and started branching off from there! I loved traditional medium as I could feel what I was drawing. I started with color pencils and then tried out watercolors as an alternative to Copic markers (which I could not afford). To this day watercolor still captures my heart! It is such a versatile media to work with, and I am still learning every time.

Q. Are you self-taught?

  • Yes! However I have taken art classes during high school and for further studies I did a TAFE course in Illustration.

Q. What events/conventions will you be at this year?

  • Please visit my events page to view my list for the year!

 

 
 
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SHOP SHIPPING & HANDLING QUESTIONS

Q. Where do you ship to?

  • I can ship to anywhere in the world!

Q. How long will my order take to arrive?

  • Most orders will be dispatched once a week after an order is placed.

    • Domestic orders within Australia take 3 to 10 business days to arrive.

    • International shipping delivery times may vary between 3 to 10 weeks.

  • If you require faster shipping, please purchase tracking along with your order!

Q. How much is shipping?

  • To find out shipping; just place the items you're after into the shopping cart and checkout. You'll be able to see how much total shipping is before paying.

Q. Returns and exchange policy?

  • Strictly no returns or exchanges are allowed.

Q. I haven't received my order yet.

  • Please don't hesitate to send me an email if:

    • For domestic orders within Australia: If it has been more than 2-3 weeks since your order has been shipped.

    • For international orders outside Australia: If it has been more than 10 weeks since your order has been shipped.

Q. Does my order come with tracking?

  • Tracking does not automatically come with your order, so if you wish to have tracking please select it during checkout.

Q. How do you ship your prints / books?

  • I pack prints and books with sturdy backing and flat boxes so that they will not be damaged during shipping!

  • Large prints also are packed flat with sturdy cardboard instead of rolled in a tube.

Q. I made a mistake on my order! 

  • As long as I haven't shipped out the order you may contact me to have the mistake fixed! However once it has been shipped out, unfortunately I cannot do anything and its out of my hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!

Q. My order came damaged / I received the wrong item!

  • Please contact me as soon as possible! I will do my best to fix any problems.