Frequently Asked Questions

 
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Shipping & Handling | Shop Policy

Q. Where do you ship to?

  • I can ship to anywhere in the world!

Q. What currency is your shop in?

  • Prices are in AUD (Australian dollars). Please use a currency converter to see how much it is in your local currency.

Q. SHIPPING: How long will my order take to arrive?

  • Most orders will be dispatched once a week after an order is placed.

  • Domestic Shipping (Within Australia)

    • Standard Shipping (No tracking) - 3 to 10 business days

    • Express Tracked Shipping - 1 to 2 business days

  • International Shipping (Worldwide)

    • Standard Shipping (No tracking) - May take up to 3 to 10 weeks

    • Tracked Shipping - May take up to 5 to 10 business days

Q. Does my order come with tracking?

  • Tracking does not automatically come with your order, so if you wish to have tracking please select it during checkout.

Q. How much is postage?

  • To find out costs; just place the items you're after into the shopping cart and checkout. You'll be able to see how much total shipping is before paying.

Q. Returns and exchange policy?

  • Strictly no returns or exchanges are allowed.

Q. I haven't received my order yet.

  • Please don't hesitate to send me an email if:

    • For domestic orders within Australia: If it has been more than 2-3 weeks since your order has been shipped.

    • For international orders outside Australia: If it has been more than 10 weeks since your order has been shipped.

Q. How do you ship your prints / books?

  • I pack prints and books with sturdy backing and flat boxes so that they will not be damaged during shipping!

  • Large prints also are packed flat with sturdy cardboard instead of rolled in a tube.

Q. I made a mistake on my order! 

  • As long as I haven't shipped out the order you may contact me to have the mistake fixed! However once it has been shipped out, unfortunately I cannot do anything and its out of my hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!

Q. My order came damaged / I received the wrong item!

  • Please contact me as soon as possible! I will do my best to fix any problems.

Q. Do you accept wholesale orders?

  • Please send me an email inquiry!

 

 

ARTIST QUESTIONS

 
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Q. What tools do you use?

  • WATERCOLORS: Reeves / Winsor & Newton

  • INKS: Art spectrum / Winsor & Newton

  • WATERCOLOR PAPER: Canson / Arches Cold Press/ Bockingford

  • TABLET: Wacom intous 5

  • PROGRAMS: Photoshop / Paint Tool Sai

Q. Can I use your art for -- ?

  • Feel free to use my art for any personal uses such as icons, avatars, phone & desktop wallpapers, etc.

Q. Can I commission you?

  • You may email me at cherriuki@gmail.com to discuss any commission/project work.

Q. How did you get into art?

  • I had picked up my first manga by CLAMP at the school library back in middle school. And from then on I had aspired to be able to draw "pretty pictures with stories". I started out mimicking a few of my favorite artists and started branching off from there. I loved traditional medium as I could feel what I was drawing. I started with color pencils and then tried out watercolors as an alternative to Copic markers (which I could not afford). To this day watercolor still captures my heart! It is such a versatile media to work with, and I am still learning every time.

Q. What events/conventions will you be at this year?

  • Please visit my events page to view my list for the year!