Frequently Asked Questions
Shipping & Handling | Shop Policy
Q. Where do you ship to?
I can ship to anywhere in the world!
Q. What currency is your shop in?
Prices are in AUD (Australian dollars). Please use a currency converter to see how much it is in your local currency.
Q. SHIPPING: How long will my order take to arrive?
Most orders will be dispatched once a week after an order is placed.
Domestic Shipping (Within Australia)
Standard Shipping (No tracking) - 3 to 10 business days
Express Tracked Shipping - 1 to 2 business days
International Shipping (Worldwide)
Standard Shipping (No tracking) - May take up to 3 to 10 weeks
Tracked Shipping - May take up to 5 to 10 business days
Q. Does my order come with tracking?
Tracking does not automatically come with your order, so if you wish to have tracking please select it during checkout.
Q. How much is postage?
To find out costs; just place the items you're after into the shopping cart and checkout. You'll be able to see how much total shipping is before paying.
Q. Returns and exchange policy?
Strictly no returns or exchanges are allowed.
Q. I haven't received my order yet.
Please don't hesitate to send me an email if:
For domestic orders within Australia: If it has been more than 2-3 weeks since your order has been shipped.
For international orders outside Australia: If it has been more than 10 weeks since your order has been shipped.
Q. How do you ship your prints / books?
I pack prints and books with sturdy backing and flat boxes so that they will not be damaged during shipping!
Large prints also are packed flat with sturdy cardboard instead of rolled in a tube.
Q. I made a mistake on my order!
As long as I haven't shipped out the order you may contact me to have the mistake fixed! However once it has been shipped out, unfortunately I cannot do anything and its out of my hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!
Q. My order came damaged / I received the wrong item!
Please contact me as soon as possible! I will do my best to fix any problems.
Q. Do you accept wholesale orders?
Please send me an email inquiry!
Q. What tools do you use?
WATERCOLORS: Reeves / Winsor & Newton
INKS: Art spectrum / Winsor & Newton
WATERCOLOR PAPER: Canson / Arches Cold Press/ Bockingford
TABLET: Wacom intous 5
PROGRAMS: Photoshop / Paint Tool Sai
Q. Can I use your art for -- ?
Feel free to use my art for any personal uses such as icons, avatars, phone & desktop wallpapers, etc.
Q. Can I commission you?
You may email me at email@example.com to discuss any commission/project work.
Q. How did you get into art?
I had picked up my first manga by CLAMP at the school library back in middle school. And from then on I had aspired to be able to draw "pretty pictures with stories". I started out mimicking a few of my favorite artists and started branching off from there. I loved traditional medium as I could feel what I was drawing. I started with color pencils and then tried out watercolors as an alternative to Copic markers (which I could not afford). To this day watercolor still captures my heart! It is such a versatile media to work with, and I am still learning every time.
Q. What events/conventions will you be at this year?
Please visit my events page to view my list for the year!